THREE SIX NINE MEDIA

 ~ NOTICE of LIABILITY ~

No. 2 of 3

A CALL TO END

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NOTICE

~ PROVINCE + TERRITORY ~

How far in advance for bookings?


We are currently experiencing high volume in bookings; popular boats are now booked months in advance. We strongly recommend contacting us as soon as possible to reserve desired boat and date. If you book last minute, your choices are limited.




How do I reserve? What is the deposit?


Depending on the boat, deposits vary from 30%-50% USD of the total. If you book a next-day tour (within 24 hours), we require 100% USD deposit. The deposit goes towards food, alcohol, and staff preparations prior to your tour.




What is your booking policy?


Tulum Yachts is operated by Nomoon Travel. By booking Tulum Yachts, you agree to Nomoon Travel's booking policy here: https://nomoontravel.com/pages/booking-agreement




Are there more boats in your fleet?


All of our current boats are listed on the website.




How do I contact you?


Email us at hola@tulumyachts.com, and we'll respond within 24 hours. If urgent, text or What's App us.




Is dock transportation included?


No, we are more than happy to arrange private round trip door-to-door transportation. See our transportation prices here. The dock is located at Puerto Aventuras Marina, 30-45 minutes from Tulum or 20-25 min from Playa del Carmen.




What if there's bad weather on the day of the tour?


The weather in the Caribbean changes a lot and often. Weather forecasts are often wrong and misleading. It could be sunny here but drizzling elsewhere. As boating experts, we keep an eye out for up-to-the-minute weather using many reliable sources. If the weather is bad, we'll inform you on the same day and try to reschedule your tour. If it's not possible to reschedule, we will refund your deposit 100%.




Is the deposit refundable?


If the cancellation is due to the weather or COVID related, we will refund your deposit 100%.




Do you offer Tulum tours?


Yes, we do! Check out our sister company, Tulum Travel. As a full-service travel company, affiliated with Nomoon Travel (so we're legit), Tulum Travel offers private transportation, tours, and planning services. Contact us if you'd like more info!




What are your departure times?


For 4 hour rentals, the departure times are either at 9am or 2:30pm. The Afrikat 44, Lagoon 42, and the Catamaran 36 are either at 9am or 2pm. For 8 hour rentals, you can select your departure time either at 8am, 9am, or 10am.




Where is the dock located?


In Tulum, there are no marinas or docks for yachts. The nearest marina is located in Puerto Aventuras, where we are located. It's 30-45 minutes from Tulum or 20-25 min from Playa del Carmen.




What's included?


ALL BOATS include:

  • Meals
  • Open bar
  • Snorkeling equipment
  • Crew
  • Stereo equipment via Bluetooth or plug-in
  • Shade
  • Bathroom
PREMIUM BOATS (Afrikat 44, Lagoon 42, Azimut 58, and Catamaran 36) include the above, but have different food and open bar menus:
  • À la carte menu - see here
  • Premium open bar - see here
-- If you'd like to upgrade your alcohol or food choices (lobster, steaks, etc.), add other services like birthday cake, photography, or a DJ, contact us for a quote!




Where do we cruise to, where do we go?


For 4 hour cruises, we usually stop at the Inah Reef and the La Bocana Cove for swimming, snorkeling, paddleboarding, or chilling. La Bocana Cove For 8 hour cruises, we can go to beautiful Cozumel or the Tulum Ruins. Cozumel Tulum Yachts




What is the minimum amount of hours?


4 hour charters (half day) is our minimum. If available, additional hours can be added for a fee. 8 hour charters are full day (Cozumel or Tulum ruins). Our morning departures start at 9am. Our afternoon departures start at 2pm.




Is smoking allowed?


Yes, smoking is allowed outside (even hookah). The prohibited areas are the interior and cabins.




Is snorkeling equipment included?


Yes, snorkeling equipment (goggles, life vests, etc.) is included for all tours. Floaties may also be included, please check inclusions.




Do you work with influencers?


We do not, however, we do host two events a year for our social media friends, business partners, and followers. If you're interested, please contact us to be considered.